All services require full payment upfront before work begins. By purchasing a service, you acknowledge and agree to this refund policy.

Refunds are assessed based on the stage of the project and the amount of work completed.

Nothing in this policy excludes your rights under Australian Consumer Law.

If a cancellation request is made before any work has commenced, a full refund will be provided.

If a project has commenced but no design concepts have been delivered, a partial refund may be provided at LazyLime’s discretion, taking into account the work already completed.

Once initial design concepts have been delivered, a maximum refund of up to fifty percent of the total project fee may be provided.

This reflects the significant creative work completed at this stage of the project.

Once revisions have commenced, no refunds will be provided.

At this stage, substantial work has been completed and the project is considered well progressed.

Once final files have been delivered, the project is considered complete and no refunds will be provided.

Refunds are not provided for change of mind once work has commenced, provided the services have been delivered with due care and skill.

If a service is not provided with due care and skill, or does not meet the agreed scope, you may be entitled to a remedy under Australian Consumer Law.

Approved refunds are returned to the original payment method.
Processing time will depend on your bank or payment provider, and all refunds are recorded for transparency.

To request a refund, please contact LazyLime Australia with your business name and a brief explanation of the concern.
We will review your request promptly and work toward the fairest possible outcome.